Billing FAQ
What is the licensing billing mode?
It is a pre-paid billing system based on licenses. Each license grants the right to synchronize a device with the Famoco MDM and remotely control and configure it.
To do so, the device must be allocated to a fleet in an organization ("In the field"). The two other states for a device that do not require a license are "In stock" and "In repair" as the device is no longer synchronizing with the MDM.
What are the benefits of this new licensing billing subscription model?
The licensing billing subscription model allows you to enjoy Famoco's services on a recurring basis with predictable costs. You can easily budget for the subscription fee, and you can be assured that you will always have access to our services as long as your subscription is active.
In addition, our MDM Core subscription model offers flexibility and scalability. You can easily adjust your subscription level up or down as your needs change, ensuring that you always get the right level of service for your business. This means that you can take advantage of Famoco's services without worrying about long-term commitments or unnecessary expenses.
Famoco's licensing billing subscription model also makes it easier for you to manage your accounts, as all billing and payment details are consolidated into a single, easy-to-use platform. This means that you can quickly access all your billing information in one place and make payments without having to deal with multiple invoices or payment systems.
What happens if my organization has more devices “In the field” than my quantity of licenses?
If your organization has more devices "In the field" than your quantity of licenses, the organization will be automatically switched to a Restricted Mode:
In this mode, no more actions are allowed. To get back to the nominal mode, you will need to purchase more licenses (please refer to «How can I purchase more licenses?») or remove the exceeding quantity of devices from "In the field" to put them "In Stock."
What happens if I try to put more devices "In the field" than the quantity of licenses available?
The MDM will prevent you from performing such an action. A warning message will be displayed, as shown below.
The action won't be possible.
How long is a commitment period?
The default period to subscribe to the Famoco MDM is a month.
If you need to increase, with immediate effect, your number of licenses in the course of one billing cycle, you can do it autonomously by referring to "How can I purchase more licenses?"
What features are included in the MDM Core Plan?
The MDM core plan subscription allows you to access all features needed to operate your Famoco devices fleet remotely.
Hence, you will be able, without threshold restrictions:
- to create user access with the ability to define specific roles to segment your organization,
- to manage your applications/profiles/fleets and devices,
- to define your own Software Update Policy,
- to display the location of your devices on a map,
- to access both users and devices logs,
- and to get access to Famoco support and resources.
Famoco Customer Solution portal
How do I purchase more licenses?
Famoco provides all its customer with a dedicated web portal, where you will be able to increase or decrease your quantity of licenses, but also set a payment method or access to your billing history.
The URL of this portal is : Famoco customer solution portal
How do I change my licenses quantity?
1.To change your licenses quantity, select “Edit Subscription”,
2.Change the quantity,
3.And validate it by clicking “Update subscription”.
In this example, a credit was available due to a previous order in this billing cycle.
An e-mail will be sent to inform you of the change.
The new quantity will be immediately available in the MDM.
Who can access the Famoco Customer Solution portal?
Each organization, when created by Famoco, is linked to an administrator on the customer side. This person has been requested to provide a valid email address.
This email address is mandatory to log in to the Famoco billing portal. If you do not know which email was provided at the time of creation, please contact our support team.
How do I log in the first time to the Famoco Customer Solution portal?
You will be asked to enter the email address linked to your organization. An OTP (One Time Password) will be sent to this email address.
Use this 6-digits code to identify yourself on the web portal. Then click on «Account Information»,
And select «Change password» to define your password for you next log in.
How do I set my payment method?
1.Click on «Payment Method»,
2.Select your payment method among the ones proposed.
What if my subscription in the Famoco Customer Solution Portal has not yet been migrated to the Core subscription Plan?
If you log in to the Famoco Customer Solution portal before your account has been automatically migrated to the new Core plan by Famoco, you will see a screen similar to the following one.
It will reflect your former subscription plan, which will be updated soon. If you want to modify the quantity before the automatic migration, you can only do it in the new Core plan. If you try to edit the former one, you will receive the following error.
How do I cancel my subscription?
For the time being, to cancel your subscription you will need to contact your Famoco Sales representative at sales@famoco.com.
How do I pause my subscription?
For the time being, to pause your subscription you will need to contact your Famoco Sales representative at sales@famoco.com.