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If the device is in developer mode

Go under Settings > WIFI > Choose your WIFI network > Enter its password. Once connected, try sync.

If the device is in developer mode and the app is set as auto-launch, go on the device’s dashboard (long press on the home button or volume UP button for 3 seconds), then click on Settings > Connectivity. Once there, click on the WIFI icon in order to get into the WIF settings. After that, choose your WIFI network > Enter its password. Once connected, try sync.

If the device is in production mode

Try the FAMOCO hotspot. You need to enable it on your own Smartphone. (Android or iPhone)

  • SSID: FAMOCO (CAPS letters)
  • Password: famocoaccess (lower cases)
  • Security WPA2

Once enabled the Famoco device should detect it, connect to it and synchronize automatically.

Note: We advise you to install a WIFI application in order to prevent this issue from happening. Download from here a simple WIFI app that gives access to the WIFI settings only.

If it is still not working, try putting a SIM card with mobile data (make sure that it doesn't require a specific/private APN) in the device and check the connectivity on the device's dashboard.

If none of these above solutions works, get in touch with the Famoco Support Team and specify:

  • Your MDM organization name
  • One of the Famoco ID references of your devices
  • The steps that you have done so far