If the device is in developer mode
Go under Settings > WIFI > Choose your WIFI network > Enter its password. Once connected, try sync.
If the device is in developer mode and the app is set as auto-launch, go on the device’s dashboard (long press on the home button or volume UP button for 3 seconds), then click on Settings > Connectivity. Once there, click on the WIFI icon in order to get into the WIF settings. After that, choose your WIFI network > Enter its password. Once connected, try sync.
If the device is in production mode
Try the FAMOCO hotspot. You need to enable it on your own Smartphone. (Android or iPhone)
- SSID: FAMOCO (CAPS letters)
- Password: famocoaccess (lower cases)
- Security WPA2
Once enabled the Famoco device should detect it, connect to it and synchronize automatically.
Note: We advise you to install a WIFI application in order to prevent this issue from happening. Download from here a simple WIFI app that gives access to the WIFI settings only.
If it is still not working, try putting a SIM card with mobile data (make sure that it doesn't require a specific/private APN) in the device and check the connectivity on the device's dashboard.
If none of these above solutions works, get in touch with the Famoco Support Team and specify:
- Your MDM organization name
- One of the Famoco ID references of your devices
- The steps that you have done so far