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Devices

From this section, you can:

  • Get a device's detailed information
  • Perform mass actions:
    • Move devices to Stock
    • Move devices to Repair
    • Put devices in a fleet
    • Move devices to another organization
    • Export devices related data

Devices

Devices list

The devices list displays 10 devices per page, but you can increase this number by clicking on the Rows per page drop-down. This setting is saved for each list (Devices, Fleets, etc.) and reused at next visit.

If your organization or the results of your filter contain more items than the number of displayed rows per page, click on the arrows to move between pages (first page, previous page, next page, last page).

By default, the following headers are displayed in the list:

  • Famoco ID
  • Fleet
  • Profile
  • Sync status
  • Last sync date

You can add more headers in the device list:

  • Click on settings
  • Select the header fields you want to display on the device list.
    Available additional headers are: IMEI; Owner; Maintenance Status; Heartbeat; Model; OS Version; Wi-Fi MAC and Android Hardware Serial Number.
  • Click on SAVE

Filters

By default, 3 filters are available on top of the list:

  • Famoco ID: search field, type in the ID
  • Fleet: searchable drop-down, search and/or select a fleet in the list
  • Profile: searchable drop-down, search and/or select a profile in the list
  • Sync status: searchable drop-down, search and/or select a status in the list

If you need more filters, click on the button Add Filter "+" icon and select the filters you want to use:

  • Device model: searchable drop-down, search and/or select a model in the list
  • Heartbeat: searchable drop-down, search and/or select a status in the list
  • IMEI: search field, type in the IMEI
  • Maintenance status: searchable drop-down, search and/or select a status in the list
  • Owner: search field, type in an owner’s name

Notes:

  • The user can reset an active filter by clicking on the grey delete “×” icon.
  • In addition, users can also remove a filter by clicking the red delete “×” icon displayed while mouse hovering filters.
  • The filters are saved and stay active until the session ends: if the user adds some filters or activates filter values, then navigates to another list, those settings will be still active when the user navigates back to the initial list.

Devices remember filters

Devices selection

To select one or multiple devices, just click the corresponding row checkbox(es). Before selecting a device, the user may want to see detailed information about it. The Devices details side panel can be displayed while selecting devices, see next chapter (Devices details side panel).

It is possible to select a device range:

  • Select a first device checkbox (start of range)
  • While pressing the Shift key, select another device checkbox (end of range)

Other selection options are grouped in the header selection checkbox (one checkbox on top of other ones). It allows you to select all the current page devices (if the devices are displayed on several pages, only 10, 25, 50 or 100 are selected by clicking on this checkbox).

A click on the down arrow next to the checkbox unfolds a contextual menu with 3 options:

  • The “None” option deselects all devices
  • The “All” option selects all the devices (from all pages)
  • The “From file” option is a selection tool allowing the user to select devices from a semicolon separated CSV file containing device Famoco IDs

When the “From file” option is selected, a modal opens and the user can drag & drop a CSV file (classic upload with file selection from computer is available too). The modal displays the number of valid Famoco IDs found. The user can then click on APPLY: this action closes the modal and selects the corresponding devices. The user can then perform any bulk action on the new selection. When the side-panel is displayed, it is possible to navigate in the list using the keyboard: the arrows; J; and K keys display the next/previous item side-panel.

Device details side panel

Highlight a device row to get extended information about the device’s status, sync history and installed applications. To highlight a row, simply click on it (except on the selection box or the copy icons areas). The highlighted line is greyed and the side panel is displayed.

Devices side panel

Device panel header displays the device’s FAMOCO ID and the Owner name and/or the device note (if any), a “×” icon allows to close the panel. Devices details side panel indicators are arranged in 6 main sections, each indicator has a title (e.g. “Sync status”), a text status (e.g. “Synced”) and an associated icon that can slightly change to illustrate current status (e.g. sync or sync_problem).

Available data:

  • Device settings
    • Profile
    • Fleet
    • Sync
    • Device Mode
  • Device status
    • Maintenance Status
    • Sync Status
    • Heartbeat
    • Location
  • Applications
    • App name, app version and app icon of each application installed on the device via MDM
  • Connectivity
    • Wi-Fi
    • NFC
    • Bluetooth
    • Location Mode
    • Mobile Data
  • System
    • IMEI
    • Model
    • OS
  • History
    • 30 latest device synchronization history and associated changes entries, for each setting we display the action type, a reference when available (for example app name and version) and a timestamp. A LOAD MORE LOGS button is available at the bottom of this list.
      We cover the following action types: Set Property; Enable NFC; Disable NFC; Enable Wi-Fi; Disable Wi-Fi; Enable Bluetooth; Disable Bluetooth; Enable Location Mode; Disable Location Mode; Install; Upgrade; Uninstall and Default action icon.

Devices actions

Add / modify a Device Note

You can add a small text note to each device. This text is not synced with the device, it is only visible from MDM users from your organization. You can transfer this text, as an option, when you move a device to another organization. To add / modify a device note:

  • Select one device in the Devices list
  • Click on the edit button, a modal dialog opens
  • Add a text note or modify the existing one (up to 265 characters)
  • Click on SAVE button

Export device(s)

  • Click on the EXPORT icon launch
  • Choose the rows you would like to export between 3 options:
    • Selected rows (exports the rows selected with the checkboxes)
    • All filtered rows (export the displayed rows based on current active filters, in case rows are displayed on several pages, all pages are exported)
    • All rows
  • Select the device headers that you would like to export: All or Custom
  • Click on the EXPORT button to download the CSV file

Devices export

Move device(s) to a fleet

  • Select the device(s)
  • Click on the PUT IN FLEET icon
    • A pop-up is displayed
  • Select the destination fleet from the drop-down list (associated profile is also displayed). Users who want to manage devices directly from a profile perspective can also activate a profile filter and only display corresponding fleets. In case a profile that is not used by any fleet is selected, it is possible to create a new fleet within the put-in-fleet dialog modal and apply it directly to the device selection.
  • Click on the NEXT button
  • Click on the CONFIRM button to execute the action(s)
    • A pop-up confirms the move

Put device(s) in stock

  • Select the device(s)
  • Click on the PUT IN STOCK button
    • A pop-up is displayed
  • Click on the CONFIRM button to execute the action(s)
    • A pop-up confirms the move

Put device(s) in repair

  • Select the device(s)
  • Click on the PUT IN REPAIR button
    • A pop-up is displayed
  • Click on the CONFIRM button to execute the action(s)
    • A pop-up confirms the move

Move device(s) from an organization to another one

Prerequisites:

If you want to move devices from organization A to B

  • You should be a user in both Organizations: A & B
  • You should be an administrator in Organization A

Moving devices:

  • Select the device(s)
  • Click on the PUT IN ORGANIZATION button
    • A pop-up is displayed, step 1: Choose Organization
  • Select the organization from the drop-down list
  • Select an optional fleet from the drop-down list
  • Click on the button NEXT
    • Step 2 is displayed: Choose Options
  • Check the Transfer Device notes data option if you want to share the device notes with the new org, otherwise this text is deleted
  • Click on the NEXT button
    • Step 3 is displayed: Confirm operation
  • Click on the CONFIRM button to execute the action
    • A snack bar confirms the move
  • The devices will be moved to the fleet (or stock by default) of the chosen organization.

Note: if an organization exceeds its bundle maximum number of devices, the devices will no longer sync.