Devices¶
The Devices menu is one of the most important ones in the MDM, as it is where you get all the information about your devices, where most of the logistics happen, and where you can take action to help users in the field.
Action Toolbox¶
Once you select one or more devices, an action toolbox will appear at the bottom of the table. We provide below a list of all possible actions you may take.
Device notes and Custom Identification¶
These features will be available if you select just one device and press the button.
Depending on the version of the Famoco Layer you have, or the Profile settings attached to this device, you will have one or two features available:
Device notes allows you to add a comment on this device, which can be seen later by yourself or your other users on the MDM on the table by highlighting the icon (it is also searchable with a filter above the table).
The Custom identification feature can be used in two different ways, depending on the setting you set on the device's Profile:
- if you selected MDM Controlled, the identification happens on the MDM (example: if you have a personal logistical system that encodes your assets with IDs specific to your system, i.e. different from our Famoco IDs, you may use the custom identification feature to tag devices with that ID, which is later searchable with filters on the Devices' table)
- if you selected Device Controlled, the identification happens on the Device's side (example: a user writes their name on the device at the start of their shift in order for you to know who is using it at the moment)
Logistics¶
Decide which devices go in the field or not with the logistical actions.
: put the device "In Stock", which will remove all its configuration settings
: put the device "In Repair" (same as above, but for devices which you want to differentiate as faulty)
: select which Fleet the devices are linked to, and by extension which Profile configuration they will have
: if you have access to multiple MDM Organizations, this button will be displayed and you are able to move devices across organizations
Lifecycle¶
Some of these features allow you to control the lifecycle of devices to support and troubleshoot issues in the field. They require fairly recent devices and Famoco Layer versions, please update them to access these features.
: forces the device to sync right now (if it is connected to the internet)
: forces the device to reboot right now (if it is connected to the internet)
: forces the device to reboot at next sync with the MDM
: forces the device to lock itself and not allow users to access applications (either right now if the device is connected to the internet, or at next sync with the MDM when its connection is restored)
: forces the device to unlock itself (either right now if the device is connected to the internet, or at next sync with the MDM when its connection is restored)
Labels¶
Labels adds an extra layer of logistics to your devices by adding metadata to them. They are searchable with filters and are displayed on the Data Table with small circles with colors you pick, in order to recognise them very fast.
Creating labels¶
Manage your Labels by accessing the "Manage Labels" action at the top of the menu, above the Data Table.
Adding labels to Devices¶
The icon on the Action Toolbox allows you to add or remove labels to the current device selection.
Device side panel¶
If you click on the row of a device on the table, the device's side panel will open. On it, a lot of information about this specific device will be displayed in a more in-depth way than the data table.
Device information¶
Here is a condensed list of all the information you can find about the device on its side panel:
- Its Profile, Fleet, device mode, and lock status (see above)
- Remote Control information (see below)
- Synchronization information (sync frequency, sync status, heartbeat, and sync audit logs)
- Device Information (warranty, battery status at last sync, IMEI, Model, OS/Famoco Layer versions, Software update status)
- Connectivity information (wi-fi status, mobile data status, NFC status, Bluetooth status, location status, SIM lock status, SIM state)
- Application information (list of installed apps)
- Location information (last known location + Geofence if you set one)
- Labels (see above)
Remote Control¶
Check the Remote Control FAQ to have more information about this feature.