Devices

From this section, you can:

Get a device's detailed information
Perform mass actions:
- Move devices to Stock
- Move devices to Repair
- Put devices in a fleet
- Move devices to another organization
- Label devices
- Export devices related data
Perform single-device actions:
- Edit a Device Note
- Edit a Device Custom Identification

Devices list

The devices list displays 10 devices per page by default, but you can increase this number by clicking on the Rows per page drop-down. This setting is saved for each list (Devices, Fleets, etc.) and reused at next visit.

If your organization or the results of your filter contain more items than the number of displayed rows per page, click on the arrows to move between pages (first page, previous page, next page, last page).

By default, the following headers are displayed in the list:

Famoco ID
Fleet
Profile
Sync status
Last sync date

You can add more headers in the device list:

Click on
Select the header fields you want to display on the device list.
Available additional headers are:
- IMEI;
- Custom Identification;
- Maintenance Status;
- Heartbeat;
- Model;
- OS Version;
- Famoco Layer Version;
- Wi-Fi MAC Address;
- Android Hardware Serial Number.
- Famoco ID highlight: an optional Famoco ID Highlighter can also be switched on from this modal, when activated the Famoco ID Highlighter colors the discriminating last digits of the Famoco ID in order to help users distinguish devices easily.
Click on SAVE

Filters

The devices list can be filtered based on one or several filters. Multiple filters are combined with an AND logic (e.g. display only devices corresponding to both profile A selected value AND sync status B selected value).

By default, 4 filters are available on top of the list:

Famoco ID: search field, type in the ID
Fleet: searchable drop-down, search and/or select a fleet in the list
Profile: searchable drop-down, search and/or select a profile in the list
Sync status: searchable drop-down, search and/or select a status in the list

If you need more filters, click on the button Add Filter "+" icon and select the filters you want to use:

Custom Identification: search field, type in an Custom Identification text
Heartbeat: searchable drop-down, search and/or select a status in the list
IMEI: search field, type in the IMEI
Labels: searchable drop-down with checkboxes: a multiselection is possible within the single Labels filter (those selected label values are filtering with an OR logic, e.g. display only devices corresponding to labels A OR B AND profile C)
Maintenance status: searchable drop-down, search and/or select a status in the list
Model: searchable drop-down, search and/or select a model in the list

Notes:

The user can reset an active filter by clicking on the grey delete “×” icon.
In addition, users can also remove a filter by clicking the red delete “×” icon displayed while mouse hovering filters.
The filters are saved and stay active until the session ends: if the user adds some filters or activates filter values, then navigates to another list, those settings will be still active when the user navigates back to the initial list.

Devices selection

To select one or multiple devices, just click the corresponding row checkbox(es). Before selecting a device, the user may want to see detailed information about it. The Devices details side panel can be displayed while selecting devices, see next chapter (Devices details side panel).

It is possible to select a device range:

Select a first device checkbox (start of range)
While pressing the Shift key, select another device checkbox (end of range)

Other selection options are grouped in the header selection checkbox (one checkbox on top of other ones). It allows you to select all the current page devices (if the devices are displayed on several pages, only 10, 25, 50 or 100 are selected by clicking on this checkbox).

A click on the down arrow next to the checkbox unfolds a contextual menu with 3 options:

The “None” option deselects all devices
The “All” option selects all the devices (from all pages)
The “From file” option is a selection tool allowing the user to select devices from a semicolon separated CSV file containing device Famoco IDs

When the “From file” option is selected, a modal opens and the user can drag & drop a CSV file (classic upload with file selection from computer is available too). The modal displays the number of valid Famoco IDs found. The user can then click on APPLY: this action closes the modal and selects the corresponding devices. The user can then perform any bulk action on the new selection.

Device details side panel

Highlight a device row to get extended information about the device’s status, sync history and installed applications. To highlight a row, simply click on it (except on the selection box or the copy icons areas). The highlighted line is greyed and the side panel is displayed.

Device panel header displays the device’s FAMOCO ID and the Custom Identification (if any) and/or the device note (if any), a “×” icon closes the panel. The "pencil icon () opens the edition modal dialog. The “>” and “<” icons allow navigation to the next / previous device. When the side-panel is displayed, it is possible to navigate in the list using the keyboard: the arrows; J; and K keys display the next/previous item side-panel.

Devices details side panel indicators are arranged in 6 main sections, each indicator has a title (e.g. “Sync status”), a text status (e.g. “Synced”) and an associated icon that can slightly change to illustrate current status (e.g. or ).

Available data:

Device settings
- Profile (clickable to corresponding profile search)
- Fleet (clickable to corresponding fleet search)
- Sync
- Device Mode
Device status
- Maintenance Status
- Sync Status
- Heartbeat
- Location
Applications
- App name (clickable to corresponding application search), Library or Essentials label, app version (Library only) and app icon of each application installed on the device via MDM
Connectivity
- Wi-Fi
- NFC
- Bluetooth
- Location Mode
- Mobile Data
System
- IMEI
- Model
- OS & Layer Versions
- Software Update (can be: Up-to-date; Ready to update; Software update disabled; Famoco Layer update required; OS version unavailable)
History
- 5 latest device synchronization history and associated changes entries, for each setting we display the action type, a reference when available (for example app name and version) and a timestamp. A SEE ALL LOGS button is available at the bottom of this list, it links a more detailed device sync log.
  We cover the following action types: Set Property; Enable NFC; Disable NFC; Enable Wi-Fi; Disable Wi-Fi; Enable Bluetooth; Disable Bluetooth; Enable Location Mode; Disable Location Mode; Install; Upgrade; Uninstall and Default action icon.

Devices actions

Add / modify a Device Note and/or a Custom Identification

Device Note: you can add a small text note to each device. This text is not synced with the device, it is only visible from MDM users from your organization. You can transfer this text, as an option, when you move a device to another organization.

Custom Identification: this is a free text that can be used to store your own Device or User identifier. This feature was formally labeled “Owner’s Name”. It is also displayed and possibly edited from the device’s Dashboard. See the Profile option.

To add / modify a Device Note and/or a Custom Identification:

Select one device in the Devices list
Click on the button, a modal dialog opens
Add a Device Note or modify the existing one (up to 256 characters)
If the device’s profile Custom Identification is set to MDM Controlled, add a Custom Identification or modify the existing one (up to 64 characters)
Click on SAVE button

Note: after a custom identification modification (if editable), the MDM device description is immediately updated: the custom identification is set with the new value and the Sync Status is set to Not synced. The Sync Status value will later be set to Synced after a successful sync.

Export device(s)

Click on the EXPORT icon
Choose the rows you would like to export between 3 options:
- Selected rows (exports the rows selected with the checkboxes)
- All filtered rows (export the displayed rows based on current active filters, in case rows are displayed on several pages, all pages are exported)
- All rows
Select the device headers that you would like to export: All or Custom
Click on the EXPORT button to download the CSV file

Move device(s) to a fleet

See our video tutorial

Select the device(s)
Click on the PUT IN FLEET icon
- A pop-up is displayed
Select the destination fleet from the drop-down list (associated profile is also displayed). Users who want to manage devices directly from a profile perspective can also activate a profile filter and only display corresponding fleets. In case a profile that is not used by any fleet is selected, it is possible to create a new fleet within the put-in-fleet dialog modal and apply it directly to the device selection.
Click on the NEXT button
Click on the CONFIRM button to execute the action(s)
- A pop-up confirms the move

Note: after a put-in-fleet, the MDM devices descriptions are immediately updated: the fleet is set with the new value and the Sync Status is set to Not synced. The Sync Status value will later be set to Synced after a successful sync.

Put device(s) in stock

Select the device(s)
Click on the PUT IN STOCK button
- A pop-up is displayed
Click on the CONFIRM button to execute the action(s)
- A pop-up confirms the move

Put device(s) in repair

Select the device(s)
Click on the PUT IN REPAIR button
- A pop-up is displayed
Click on the CONFIRM button to execute the action(s)
- A pop-up confirms the move

Note: after a Put-in-stock or a Put-in-repair, the MDM devices descriptions are immediately updated: the Maintenance Status is set to In Stock and the Sync Status is set to Not synced. The Sync Status value will later be set to Synced after a successful sync. After a Put-in-stock or a Put-in-repair, devices with Famoco Layer version above 2.6.0 are also set to an "out of the box" default state:

remove: all third party apps
enable: mobile data, Wi-Fi, NFC and Auto Time Zone
disable: Bluetooth, GPS, Hotspot, Auto launch and all APN settings
other settings: set Sleep (after inactivity duration) to 30 sec, Device Mode to Production Mode, Language to English

Move device(s) from an organization to another one

Prerequisites:

If you want to move devices from organization A to B

You should be a user in both Organizations: A & B
You should be an administrator in Organization A

Moving devices:

Select the device(s)
Click on the PUT IN ORGANIZATION button
- A pop-up is displayed, step 1: Choose Organization
Select the organization from the drop-down list
Select an optional fleet from the drop-down list
Click on the button NEXT
- Step 2 is displayed: Choose Options
Check the Transfer Device notes data option if you want to share the device notes with the new org, otherwise this text is deleted
Click on the NEXT button
- Step 3 is displayed: Confirm operation
Click on the CONFIRM button to execute the action
- A snack bar confirms the move
The devices will be moved to the fleet (or stock by default) of the chosen organization.

Note: if an organization exceeds its bundle maximum number of devices, the devices will no longer sync.

Label device(s)

Labeling devices:

Select the device(s)
Click on the LABEL button
- A pop-up is displayed: “Label x devices as”
Check / uncheck the labels to apply to the device selection
To create an additional label, click on the ADD NEW LABEL button
- A text field is displayed: “Label Name”
- Fill-in the new label name and click on the check icon to validate. Labels must be unique, non empty and maximum 128 characters long, each organization can create up to 25 labels.
To edit or delete existing labels, click on the Labels settings link
- An additional pop-up is displayed: “Labels Settings”
- Each label can be edited or deleted using the pencil and garbage associated icons
- Click on the X icon to close the Labels Settings pop-up
Click on the SAVE button