Charging the device

We strongly advise you to visit this page regarding the battery's best practices and this page for the FAQ section.

If your device is no longer charging, there are a few things that you need to check.

1. Check if the battery is inside the device

   • If it's a new device, check that there is no plastic tip on the battery's pins. If so, remove it.
   • Check that the battery is inserted properly. To be sure, remove and put it back in it.
   • Check that the battery is not physically damaged.
   • Check if the battery's pins on the device side are damaged/broken/stuck.
   • Check for dust on the battery and device.

2. Let the device on charge for at least 1 hour. Use the adapter and cable that came with the famoco device

   • After 1 hour, there must be a red LED on the device meaning that it is charging.
   • Check if there is any damage on the device: screen, physical buttons (volume buttons, power button), the USB port of the device.
     • If it's the case, send an email to the Famoco Support Team and precise:
       • Famoco ID of the device
       • Battery Serial Number (The sticker that is on the battery)
       • Your MDM organization name
       • The steps you have done so far

   We will check if the device is still under warranty. If so, we will proceed with the replacement of the device or the battery.

If none of the above solutions works, take a working battery from another device and put it in the faulty device. Repeat step 1 & 2. Send us an email with all the details.