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Contact Support

How to contact the Customer Support Team

The Customer Support Service is open from 9:00am to 6:30pm CET / Monday to Friday.

You can contact the Team:

  • By email
  • By Chat from the MDM interface
  • By phone only for urgent matter +33 1 86 99 54 29 (choice 2)

For the confidentiality of your data and information, we only provide support to the members of your MDM organisation.

To best assist you, please prepare the following information before contacting us:

  • The name of your MDM organization
  • A description of the issue and the steps to reproduce it
  • A picture or a video if it helps to understand the issue

  • The ID(s) of the impacted device(s)*

    * under the battery or from the device dashboard: (01)xxxxxxxxxxxxxx(21)xxx

We remind you that you can at any time look at the on-line documentation: