Application is not working - single device

• If the application is working on other devices of the same model please try to synchronize the device in stock to remove any prior configuration.

In some cases, a factory data reset (all the datas will be deleted on the device) can be required from: - Android 4 and 6: Settings/back up and reset/Factory data reset - Android 8: Settings/System/reset settings/Factory data reset.

If this doesn't solve, please contact us by email. We will need the following information:

• The name of your MDM organization
• A description of the issue and the steps to reproduce it
• A picture or a video if it helps to understand the issue
• The ID(s) of the impacted device(s)*

• The application compiled .apk or the source code.

  * under the battery or from the device dashboard: (01)xxxxxxxxxxxxxx(21)xxx