Device does not synchronise - SSL error message

• This message indicates often an issue with the date and time on the device.
• As you have this issue on a single network, it indicates that the issue is on the network not sending the date and time to the device.

• Feel free to confirm it by creating a hostpot with these infos

• If still not solved, and in order to provide you the most accurate information, please send us an email with the following:

  • The name of your company
  • The name of the MDM organisation to which the device belongs
  • The ID of the device (under the battery)
  • A description of the dysfunction including the manipulations that have been made before

• This can also indicates that the network is filtering the connection preventing our devices to synchronize, please ask your IT to whitelist these domains to the router.